Shipping Policy

all ordres are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. After processing your package will arrive at your destination within 7 to 15 days.

Shipping Rates and Estimates

worldwide : Free shipping (7-15)

how do i check the status of my order 

when your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours fot the tracking information to become available.

if you haven't received your order within 30 days of receiving your shipping confirmation email, please contact us at contact@kymou.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

we accept returns up to 15 days after delivery, if the item is inused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

in the event that your order arrives damaged in any way, please email us as soon as possible at contact@kymou.com with your order number and a photo of the item's condition. we address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

if you have any further questions, please don't hesitate to contact us a contact@kymou.com