FAQ
Frequently Asked Questions
1. What products do you sell?
We offer a wide variety of products, including gadgets, travel accessories, home improvement items, and more. Our collection is always growing, so check back often for new finds!
2. Where do you ship?
We ship worldwide 🌍! Delivery times and shipping fees may vary depending on your location.
3. How long does delivery take?
We aim to deliver within 7 days of dispatch. In some cases, delivery may take up to 14 days, depending on your location and customs processing.
4. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link so you can follow your package’s journey.
5. Can I return or exchange a product?
Yes! You can request a return or refund within 16 days after receiving your product. Please see our [Refunds & Returns Policy] for details. If you’d like help, feel free to contact us at support@kymou.com
6. Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows you to:
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Save shipping details for faster checkout
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Track your order history
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Leave reviews for products
7. How do I contact customer support?
You can reach us anytime at support@kymou.com. We aim to reply within 24 hours.
8. Do you offer free shipping?
Sometimes! We run promotions that include free shipping. Any free shipping offers will be clearly displayed on eligible products or at checkout.
9. Are my payments secure?
Yes ✅. All transactions are encrypted and processed through secure payment gateways. We never store your full payment card details.
10. Can I subscribe to updates and promotions?
Absolutely! You can subscribe to our email list at checkout or on our homepage. You’ll get updates on new arrivals, special offers, and exclusive discounts.