Privacy Policy

At Kymou, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.


1. Information We Collect

We may collect the following information from you:

a. Personal Information:

  • Name, email address, phone number, billing and shipping address
  • Account login details

b. Payment Information:

  • Payment card details are processed securely via our payment gateway; we do not store full payment card information on our servers.

c. Usage Data:

  • IP address, browser type, device information, and pages visited on our website

d. User-Generated Content:

  • Product reviews, comments, and other content you post on our site

e. Marketing Data:

  • Email preferences and subscription choices


2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, updates, and promotions
  • Improve our website, products, and services
  • Respond to inquiries, complaints, or support requests
  • Send marketing communications if you have opted in


3. Legal Basis for Processing (for EU users)

For EU users, we process personal data under the following legal bases:

  • Consent: You have given us permission to process your data for marketing purposes.
  • Contractual Necessity: To process orders, manage accounts, and provide our services.
  • Legal Compliance: To comply with applicable laws.
  • Legitimate Interests: To improve our services and prevent fraud.


4. Sharing Your Information

We may share your personal data with:

  • Service Providers: Payment processors, shipping partners, and fulfillment providers
  • Legal Authorities: If required by law or to protect our rights
  • Business Transfers: In the event of a merger, sale, or acquisition

We do not sell your personal data to third parties.


5. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and enforce agreements.


6. Your Rights (EU/EEA Users)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with a data protection authority

To exercise these rights, please contact us at support@kymou.com


7. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and personalize content and ads. You can manage your cookie preferences in your browser settings.


8. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or alteration.


9. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children.


10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date.


11. Contact Us

If you have any questions about this Privacy Policy or your personal data, feel free to contact us at: support@kymou.com